Telecommunicator Position 2023-02-15T16:47:56+00:00

Full-Time Telecommunicator Job Description

WESCOM is seeking top candidates who can provide quality service in a busy 9-1-1 center.


Salary & Benefits

  • $44,034 to $73,755+ annually with overtime opportunities available
  • Salary is based on the current Collective Bargaining Agreement
  • Applicants with previous telecommunicator experience may be eligible for higher compensation
  • BlueCross BlueShield PPO or HMO medical insurance available upon 1st day
  • Vision and Dental insurance available upon 1st day
  • $75,000 life insurance policy for full-time employees provided by WESCOM
  • Participation in the Illinois Municipal Retirement Fund pension plan
  • 457b retirement plan available (no WESCOM match)
  • Aflac supplemental insurance available (no WESCOM match)

Job Description

  • Answer incoming emergency and routine assistance calls
  • Independently assess the need and urgency of requests and situations
  • Dispatch emergency response personnel including law enforcement, firefighters, and emergency medical professionals
  • Receive and accurately relay information, messages and requests for the communications center
  • Enter data into WESCOM and State computer databases
  • Operate radio and telecommunication systems including computer aided dispatching equipment (CAD), telephone device for the deaf (TDD/TTY), fax machines, and telephones
  • Maintain knowledge of current communication policies and procedures
  • Maintain knowledge of local, state and national dispatch standards
  • Participate in on-going training
  • Answer telephone requests for information
  • Perform emergency warning notifications
  • Perform clerical and general office functions
  • Provide court testimony as required
  • Monitor bank, business, and residential alarms
  • Operate LEADS system

Job Requirements

  • Must have a high school diploma or equivalent
  • Must be at least 18 years of age at time of submitting application
  • Must have no felony convictions and submit to a criminal history check
  • Must obtain LEADS certification within one year of employment and annually maintain the certification
  • Must obtain CPR and Emergency Medical Dispatch (EMD) certifications within one year of employment and maintain the certifications

Desired Skills and Abilities

  • Prior public safety dispatching experience desirable
  • Bilingual skills desirable
  • Effective communication skills
  • Ability to multitask and prioritize
  • Ability to responsibly and independently apply situational reasoning in emergency situations
  • Ability to maintain confidentiality
  • Ability to work in a team environment
  • Ability to receive and process constructive criticism in a professional manner


  • Selected candidates will be notified of the date and time of the orientation (approximately 1 week prior to the orientation date).
  • Candidates will be notified via email prior to the orientation to confirm their attendance.
  • Orientations are held at WESCOM. 
  • Candidates must bring a government-issued photo ID such as a valid driver’s license to enter the session.
  • Should the candidate choose to move forward in the hiring process, a test will be administered immediately following the orientation.

Candidates will be invited back for a sit-a-long in the dispatch center and an interview after a background check is completed. Top qualifying candidates will then be sent to a pre-employment polygraph exam. After the polygraph results are returned to WESCOM, eligible candidates may be given a preconditional offer of employment and then sent for a psychological exam and physical which includes drug testing. WESCOM has the right to change this process at any time. 

If you need further information regarding this career opportunity, please contact WESCOM by either phone at (815) 267-8300 or email at