NEXT MANDATORY ORIENTATION/TEST DATE IS SEPTEMBER 4 2014 AT 6PM

We will be accepting applications until August 22, 2014 at 4pm.

Our profession is demanding mentally and is difficult to staff because of being a 24/7 operation. Becoming a good dispatcher takes months of training and diligence. Not everyone can do this job. To find the best candidate, the hiring process has many components and is very time consuming. Below is a little what you can expect.



STEP 1: Submitting the Application

Anyone over the age of 20 may apply for the position. To apply, an applicant must submit:

a) Application – completely filled out. A resume may also be attached to give further information not already required on the application.
b) $10 non-refundable application fee (money order or certified check payable to WESCOM)
c) Certification of typing at least 35 words per minute.

The typing test is the responsibility of the applicant and must be performed at The Reserves located at 2724 Caton Farm Road in Joliet. Their telephone number is 815/556-8275. The cost of the test is $25.00. YOU MUST SUBMIT YOUR TYPING TEST RESULTS WITH YOUR COMPLETED APPLICATION.

STEP 2: Orientation/Testing

 Everyone who qualifies to continue from Step 1 will be notified of a mandatory orientation date. The meeting will last about an hour and will further describe duties of a WESCOM employee. A Telecommunication test is administered in house by a Supervisor or Administrative Assistant. The cost of the test is paid by WESCOM and usually takes 2 hours.

At the orientation further paperwork will be required. All candidates must provide a COPY of a:

a) Valid Drivers License
b) Birth Certificate
c) Social Security Card
d) High School Diploma/GED

STEP 3: Center Visit/Sit-A-Long

Those who qualify to continue to the next step will be required to visit the center and sit for at least 2 hours next to a dispatcher while she/he is performing their daily duties. Once completed the candidate is required to submit 1-2 paragraphs describing their experience and their desire to continue in the process.

STEP 4: Backgrounds

WESCOM employs a private company to perform the backgrounds and usually takes 1-2 weeks to get any results.

STEP 5: Interview

Top candidates from Step 4 will proceed to the interview stage. Interviews are usually conducted in front of a panel of 3 and can range anywhere between 15 minutes to half an hour.

STEP 6: Polygragh

While the polygraph test itself takes about 20-30 minutes, the paperwork and pre-questions could take anywhere between 30-45 minutes. Candidates should expect the procedure to take 1 to 1 ½ hours. WESCOM usually receives the results in 3-5 business days. This is paid for by WESCOM and takes place offsite.

STEP 7: Psychological Evaluation

Psychological testing will be done offsite and paid for by WESCOM. This evaluation usually takes 5 to 6 hours.

STEP 8: Second Interview

Top candidates will be asked to return for a second interview that will be held in the 911 center. This interview is less formal and will enable interaction between you, the Supervisors and WESCOM dispatchers.

STEP 9: Medical – Fitness for Duty

A local medical facility provides drug screening, hearing test and a basic health screening evaluation for those applicants asked to fill an open position. Results from the process are usually received within 1-2 weeks of the test.


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