NEXT MANDATORY ORIENTATION/TEST DATE IS DECEMBER 3 AT 6PM
Our profession is demanding mentally and is difficult to staff because of being a 24/7 operation. Becoming a good dispatcher takes months of training and diligence. Not everyone can do this job. To find the best candidate, the hiring process has many components and is very time consuming. Below is a little what you can expect.
STEP 1: Submitting the Application
Anyone over the age of 20 may apply for the position. To apply, an applicant must submit:
a) Application – completely filled out. A resume may also be attached to give further information not already required on the application.
b) $10 non-refundable application fee (money order or certified check payable to WESCOM)
c) Certification of typing at least 35 words per minute.
The typing test is the responsibility of the applicant and must be performed at The Reserves located at 2724 Caton Farm Road in Joliet. Their telephone number is 815/556-8275. The cost of the test is $25.00. YOU MUST SUBMIT YOUR TYPING TEST RESULTS WITH YOUR COMPLETED APPLICATION.
STEP 2: Orientation/Testing
Everyone who qualifies to continue from Step 1 will be notified of a mandatory orientation date. The meeting will last about an hour and will further describe duties of a WESCOM employee. A Telecommunication test is administered in house by a Supervisor or Administrative Assistant. The cost of the test is paid by WESCOM and usually takes 2 hours.
At the orientation further paperwork will be required. All candidates must provide a COPY of a:
a) Valid Drivers License
b) Birth Certificate
c) Social Security Card
d) High School Diploma/GED
These documents will not be returned so we can NOT accept originals. Copies can NOT be made at Orientation.
STEP 3: Center Visit/Sit-A-Long
Those who qualify to continue to the next step will be required to visit the center and sit for at least 2 hours next to a dispatcher while she/he is performing their daily duties. Once completed the candidate is required to submit 1-2 paragraphs describing their experience and their desire to continue in the process.
STEP 4: Backgrounds
WESCOM employs a private company to perform the backgrounds and usually takes 1-2 weeks to get any results.
STEP 5: Interview
Top candidates from Step 4 will proceed to the interview stage. Interviews are usually conducted in front of a panel of 3 and can range anywhere between 15 minutes to half an hour.
STEP 6: Polygragh
While the polygraph test itself takes about 20-30 minutes, the paperwork and pre-questions could take anywhere between 30-45 minutes. Candidates should expect the procedure to take 1 to 1 ½ hours. WESCOM usually receives the results in 3-5 business days. This is paid for by WESCOM and takes place offsite.
STEP 7: Psychological Evaluation
Psychological testing will be done offsite and paid for by WESCOM. This evaluation usually takes 5 to 6 hours.
STEP 8: Second Interview
Top candidates will be asked to return for a second interview that will be held in the 911 center. This interview is less formal and will enable interaction between you, the Supervisors and WESCOM dispatchers.
STEP 9: Medical – Fitness for Duty
A local medical facility provides drug screening, hearing test and a basic health screening evaluation for those applicants asked to fill an open position. Results from the process are usually received within 1-2 weeks of the test.
Download the application here