Telecommunicator Position 2019-07-03T19:04:39+00:00

Telecommunicator Position

DEADLINE TO SUBMIT AN APPLICATION IS 5:00 pm on JULY 31, 2019

ESSENTIAL JOB FUNCTIONS

  • Answers incoming emergency and routine assistance calls.
  • Independently assesses need and urgency of requests and situations and dispatches emergency response personnel including law enforcement personnel, firefighters, emergency medical personnel and others to incident/accident scenes.
  • Receives and accurately relays/transcribes information, messages and requests for the Communications Center.
  • Enters data and information into WESCOM and State computer databases.
  • Operates radio and telecommunication systems including computer aided dispatching equipment (CAD), telephone device for the deaf (TDD/TTY), fax machines, and telephones.
  • Maintains knowledge of current communication policies and procedures and state, national and local dispatch standards.
  • Participates in on-going training.
  • Answers telephone requests for information, performs emergency warning notifications, performs clerical and general office functions, provides court testimony as required.
  • Monitors bank, business, and residential alarms, and notifies appropriate person/agency as required, operates LEADS system: Enters stolen vehicles/items, missing persons and other information, maintains logs, records and files as required.

QUALIFICATIONS

  • High School Diploma or equivalent and must successfully complete general knowledge written test, grammar test, and listening tests.
  • Must be 20 years of age at time of application.
  • Successfully and accurately pass a typing test at 35 words per minute with a working knowledge of computers.
  • Prior public safety dispatching experience desirable.
  • Bilingual skills desirable.
  • Obtain LEADS certification within one year of employment and annually maintain LEADS certification.
  • Obtain CPR and Emergency Medical Dispatch certifications within one year of employment and maintain CPR and EMD certifications.
  • No felony convictions, and submit to a criminal history check.

SKILLS AND ABILITIES

  • Communicate effectively with the general public, co-workers, and emergency service agencies both verbally and in writing.
  • Ability to multitask and prioritize.
  • Ability to responsibly and independently apply situational reasoning ability by exercising judgment, decisiveness and creativity in emergency situations involving a variety of pre-defined duties subject to frequent change. Maintain confidentiality.
  • Ability to work in a team environment.
  • Receive and process constructive criticism in a professional manner.

WESCOM is seeking top candidates who can provide quality service in a busy 9-1-1 center.

Applicants with previous Telecommunicator experience may be eligible for higher compensation once training is completed.

The salary range for this position is $39,686.40 to top salary $68,161.60 annually.
Applicants whose experience and skills most closely meet the needs of this position may be invited to participate in testing exercises.

INSTRUCTIONS FOR APPLYING

APPLICATIONS ARE BEING ACCEPTED AT THIS TIME.

  • DOWNLOAD THE APPLICATION.  A link can be found at the bottom of this page.
  • RETURN COMPLETED APPLICATION ALONG WITH:
    • YOUR APPLICATION FEE OF $10.00 PAYABLE TO WESCOM (NO CASH – this filing fee is non-refundable).
    • A COPY of your Driver’s License (we do not accept originals).
    • A COPY of your Birth Certificate (we do not accept originals).
    • A COPY of your Social Security Card (we do not accept originals).
    • A COPY of High School Diploma or equivalent (we do not accept originals).
    • TYPING COMPETENCY TEST RESULTS. See information below for typing test.
    • Applications must be submitted to WESCOM 24600 W. Presidential Ave., Plainfield IL. 60544.
  • TYPING COMPETENCY TEST
    • Where: THE RESERVES, 301 Vertin Blvd., Shorewood IL.
      • Call 815-556-8275 for an appointment.
      • The fee for this test is $25 and is non-refundable.
      • Your typing test results need to be turned in with your application.
  • MANDATORY – YOU MUST ATTEND THE ORIENTATION SESSION
    • August 8, 2019 at 6:00 pm.
    • You will be notified prior to the orientation to confirm your attendance.
    • Orientation will be held at WESCOM.
    • YOU MUST BRING A GOVERNMENT PHOTO ID, SUCH AS A VALID DRIVERS LICENSE TO ENTER THE SESSION.
    • Should you choose to move forward in the hiring process, a test will be administered immediately following the Orientation.

Top qualifying candidates may be invited for further testing and interviews. Final selection is contingent upon a background check, and pre-employment physical which includes drug testing. WESCOM reserves the right to change this process at any time.

If you need further information regarding this career opportunity, please contact WESCOM at (815) 267-8300 or email: ctooley@wescom-9-1-1.org.

Download Application Here