Telecommunicator Position 2021-11-16T17:00:17+00:00

WE ARE HIRING!

Full-Time Telecommunicator Job Description

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WESCOM is seeking top candidates who can provide quality service in a busy 9-1-1 center.

ESSENTIAL JOB DUTIES

  • Answers incoming emergency and routine assistance calls.
  • Independently assesses need and urgency of requests and situations and dispatches emergency response personnel including law enforcement personnel, firefighters, emergency medical personnel and others to incident/accident scenes.
  • Receives and accurately relays/transcribes information, messages and requests for the Communications Center.
  • Enters data and information into WESCOM and State computer databases.
  • Operates radio and telecommunication systems including computer aided dispatching equipment (CAD), telephone device for the deaf (TDD/TTY), fax machines, and telephones.
  • Maintains knowledge of current communication policies and procedures and state, national and local dispatch standards.
  • Participates in on-going training.
  • Answers telephone requests for information, performs emergency warning notifications, performs clerical and general office functions, provides court testimony as required.
  • Monitors bank, business, and residential alarms, and notifies appropriate person/agency as required
  • Operates LEADS system: enters stolen vehicles/items, missing persons and other information, maintains logs, records and files as required.

SALARY

  • The current salary range for this position is $41,808.00 to $71,780.80 annually with overtime opportunities available.
  • Salary is based on the current Collective Bargaining Agreement.
  • Applicants with previous Telecommunicator experience may be eligible for higher compensation once training is completed.

OTHER BENEFITS

  • BlueCross BlueShield PPO or HMO healthcare insurance effective upon hire
  • Vision and Dental insurance effective upon hire
  • Up to $75,000 life insurance policy sponsored by WESCOM
  • Participation in the Illinois Municipal Retirement Fund pension
  • 457b Retirement Plan (no WESCOM match)
  • AFLAC supplemental insurance (no WESCOM match)

QUALIFICATIONS

  • High School Diploma or equivalent and must successfully complete general knowledge written test, grammar test, and listening tests.
  • Must be 20 years of age at time of application.
  • Successfully and accurately pass a typing test at 35 words per minute with a working knowledge of computers.
  • Prior public safety dispatching experience desirable.
  • Bilingual skills desirable.
  • Obtain LEADS certification within one year of employment and annually maintain LEADS certification.
  • Obtain CPR and Emergency Medical Dispatch certifications within one year of employment and maintain CPR and EMD certifications.
  • No felony convictions, and submit to a criminal history check.

SKILLS AND ABILITIES

  • Communicate effectively with the general public, co-workers, and emergency service agencies both verbally and in writing.
  • Ability to multitask and prioritize.
  • Ability to responsibly and independently apply situational reasoning ability by exercising judgment, decisiveness and creativity in emergency situations involving a variety of pre-defined duties subject to frequent change.
  • Maintain confidentiality.
  • Ability to work in a team environment.
  • Receive and process constructive criticism in a professional manner.

INSTRUCTIONS FOR APPLYING

  1. Download and complete the application
  2. Return the completed application along with the following:
    1. A COPY of your high school diploma or equivalent (we do not accept originals)
    2. A COPY of your government issued photo ID (we do not accept originals)

Applications and required documents must be submitted to

WESCOM, 24600 W Presidential Ave., Plainfield, IL. 60544

MANDATORY – YOU MUST ATTEND THE ORIENTATION SESSION

  • Selected candidates will be notified of the date and time of the orientation (approximately 1 week prior to the orientation date).
  • You must arrive on time for the orientation. No late arrivals will be permitted to enter and will be asked to leave.
  • Candidates will be notified via email prior to the orientation to confirm their attendance.
  • Orientations are held at WESCOM. Social distancing will be practiced, and masks are mandatory.
  • Candidates must bring a government-issued photo ID such as a valid driver’s license to enter the session.
  • Should the candidate choose to move forward in the hiring process, a test will be administered immediately following the orientation.

Candidates will be invited back for a sit-a-long in the dispatch center and an interview after a background check is completed. Top qualifying candidates will then be sent to a pre-employment polygraph exam. After the polygraph results are returned to WESCOM, eligible candidates may be given a preconditional offer of employment and then sent for a psychological exam and physical which includes drug testing. WESCOM has the right to change this process at any time. 

If you need further information regarding this career opportunity, please contact WESCOM by either phone or email at:

(815) 267-8300

apply@wescom-9-1-1.org. 

 

DOWNLOAD APPLICATION HERE